MOBILE APP DESIGN
WEB DESIGN
UX Result
The redesigned Phlo Connect platform now provides a seamless, secure, and highly efficient prescription process for doctors, pharmacists, and patients. By implementing an intuitive dashboard, optimizing workflows, and ensuring regulatory compliance, the platform enhances accessibility while reducing errors and manual workload
1. Developing an Intuitive Dashboard for Doctors
Designed a minimalist interface with predictive text and smart suggestions for fast prescription entry.
Integrated directly with EHR systems to reduce redundant manual inputs.
Implemented a clear confirmation process to minimize prescription errors.
2. Enhancing the Patient Experience
Created a mobile-first design that allows real-time tracking of prescriptions.
Introduced push notifications to update users on medication availability and delivery status.
Developed a clean, easy-to-navigate interface focused on accessibility.
3. Optimising the Pharmacist Workflow
Designed a request management dashboard with advanced filtering and search options.
Implemented automated checks for drug interactions to improve safety and reduce human errors.
Reduced manual verification steps through automated approval workflows.
4. Implementing Robust Security and Compliance Features
Integrated end-to-end encryption to safeguard patient data.
Introduced multi-factor authentication (MFA) for secure access to medical profiles.
Ensured full GDPR and HIPAA compliance with strict data access protocols.
Project Context
Phlo is a leading innovator in digital pharmacy services, aiming to modernize the prescription process through its Phlo Connect platform. Designed as an API-based prescribing portal, Phlo Connect streamlines interactions between clinicians, patients, and pharmacists while ensuring compliance with GDPR and HIPAA regulations.
Despite its potential, the original system faced several usability and efficiency challenges. The prescription process was cumbersome for doctors, difficult for patients to navigate, and required excessive manual work for pharmacists. The goal of the redesign was to create a seamless, secure, and user-friendly solution that improves operational efficiency and enhances the overall digital pharmacy experience.
Identifying Challenges
Streamlining the Prescription Process: Doctors needed a faster and more efficient system that minimized manual input while maintaining compliance with regulations.
Enhancing Accessibility for Patients: Many users found it difficult to manage digital prescriptions and needed a more intuitive experience.
Optimising Pharmacist Operations: Reducing errors and manual workload was critical for ensuring accurate prescription processing.
Ensuring Data Security and Compliance: The platform needed to meet strict regulatory requirements while protecting sensitive patient data.
Setting Objectives
Create an Efficient Prescription Workflow: Develop a system that minimizes friction for doctors, reducing the steps required to prescribe medications.
Improve Patient Experience: Ensure patients can easily manage and track their prescriptions through a clear and accessible interface.
Enhance Pharmacist Operations: Build a dashboard that streamlines request management, reduces manual errors, and improves safety.
Ensure Robust Security and Compliance: Implement best-in-class security measures to protect patient data and adhere to GDPR and HIPAA standards.
Research & Insights
Research and Insights
To gain a comprehensive understanding of user needs, we conducted research through interviews with doctors, pharmacists, and patients. Our key findings included:
Doctors Prioritized Speed and Integration: Physicians wanted a system that allowed quick prescription entry and integrated with existing electronic health record (EHR) systems.
Patients Needed Clarity and Notifications: Many patients struggled with tracking prescriptions and requested real-time updates and reminders.
Pharmacists Required Efficient Management Tools: Pharmacists needed a dashboard with filtering options and automated alerts to prevent errors.
Design Process
1. Developing an Intuitive Dashboard for Doctors and Prescribers
Designed a minimalist interface with predictive text and smart suggestions for fast prescription entry.
Integrated directly with EHR systems to reduce redundant manual inputs.
Implemented a clear confirmation process to minimize prescription errors.
2. Enhancing the Patient Experience
Created a mobile-first design that allows real-time tracking of prescriptions.
Introduced push notifications to update users on medication availability and delivery status.
Developed a clean, easy-to-navigate interface focused on accessibility.
3. Optimizing the Pharmacist Workflow
Designed a request management dashboard with advanced filtering and search options.
Implemented automated checks for drug interactions to improve safety and reduce human errors.
Reduced manual verification steps through automated approval workflows.
4. Implementing Robust Security and Compliance Features
Integrated end-to-end encryption to safeguard patient data.
Introduced multi-factor authentication (MFA) for secure access to medical profiles.
Ensured full GDPR and HIPAA compliance with strict data access protocols.
Implemented Solutions
For Doctors: Fast & Seamless Prescribing
A redesigned interface with smart suggestions and auto-completion speeds up the prescribing process.
EHR system integration reduces the need for repetitive manual entries.
For Patients: Clear & Accessible Prescription Management
A mobile-first interface simplifies prescription tracking.
Push notifications ensure timely updates on order status and medication availability.
For Pharmacists: Operational Efficiency & Safety
Advanced dashboard filters streamline request management.
Automated drug interaction checks help prevent prescription errors.
For Security & Compliance: Maximum Protection
End-to-end encryption ensures data security.
Multi-factor authentication (MFA) provides secure access control.
Strict regulatory compliance with GDPR and HIPAA safeguards sensitive information.
Conclusion
The Phlo Connect redesign has successfully transformed the digital prescription process into an efficient, secure, and user-friendly experience. By streamlining workflows for doctors, simplifying prescription management for patients, and optimizing pharmacist operations, the platform now enhances overall efficiency while ensuring full compliance with healthcare regulations.
With its improved usability, security, and scalability, Phlo Connect is setting a new standard in digital pharmacy solutions—providing a seamless and reliable system for all stakeholders in the healthcare ecosystem.